Privacy declaration

By visiting this website you automatically agree with the following conditions, statements and stipulations.

The type of personal information we collect

Donny Resorts may process personal data about you, because you use the services of Donny Resorts, and / or because you provide them to Donny Resorts when filling out a contact form on the website. Donny Resorts can process the following personal data:

  • Your first and last name
  • Your address details
  • Your phone number
  • Your email address
  • Your IP address
  • Your credit card details
  • Information about your stay such as arrival and departure date, special requests, comments on service preferences including room preferences or other services used
  • Information you provide in relation to your marketing preferences or in the context of your participation in surveys, contests or promotions

Why do we collect your personal information?

Donny Resorts processes your personal data to be able to contact you by telephone if you request it, and / or to be able to contact you in writing (by e-mail and / or by mail) and, if you can not be reached, by telephone.

In addition, Donny Resorts may use your personal data in the context of carrying out a contract concluded with you, usually consisting of a stay at the hotel.

Reservations: we use your personal information to complete and process your online reservation.

Customer service: we use your personal information to provide customer service.

Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best.

Marketing activities: we also use your information for marketing activities, as permitted by law.

Other communications: there may be times we try to contact you by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

We may need to respond to and handle requests you have made.

If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.

Legal purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.

Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

To process your information as described above, we rely on the following legal basis:

Performance of a Contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we'll use your information to carry out our obligation to complete and administer that reservation under the contract that we have with you.

Legitimate Interests: We may use your information for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.

Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement.

To process your data as described above, we base ourselves on the following legal bases:

Execution of a Contract: The use of your data may be necessary for the execution of the contract that you have with us. For example, if you use our services to make a reservation online, we will use your information to fulfil our obligation to complete and manage that reservation under the contract we have with you.

Legitimate interest: We may use your information for our legitimate interest, such as providing you with the most appropriate content for the website, e-mails and newsletters, and to improve and promote our products and services and the content of our website. We can also use your data for administrative and legal purposes and for detecting fraud.

Permission: we may use your personal data with your permission for direct marketing purposes. You can withdraw your consent at any time by contacting us at one of the addresses at the bottom of this Privacy Statement.

How Long Donny Resorts Stores Data

Donny Resorts does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. We will keep your information in compliance with applicable laws (including those relating to document retention), to resolve legal disputes with third parties and to direct our business. All stored personal data is covered by this privacy policy. Your data will not be stored for more than a year if no agreement is reached with you.

Sharing With Others

Donny Resorts will only provide your personal data to third parties if this is necessary for the execution of an engagement with you, or to comply with a legal obligation.

Third-party services: We may use service providers to process your personal data strictly on our behalf. This has certain purposes, including facilitating payments, sending marketing materials or for analytical support services. The services of third parties / processors have a duty of confidentiality and are not allowed to use your data for any other purposes.

We share data with third parties under the above principles with

Stardekk - Cubilis
Baron Ruzettelaan 25, 8310 Brugge
Cubilis is a product of Stardekk. We use this service to allow you to make a reservation in a safe way or to look up availability and prices.

Vanmarcke Software
Sint-Idesbaldusstraat 29, 8630 Veurne
Vanmarcke Software's software is used to manage the reservations and to make invoices.

Telenet Business Hosting
Liersesteenweg 4, 2800 Mechelen
Telenet Business Hosting provides web hosting. The place where our website is located. If you send an e-mail, it will be traded by Telenet Business Hosting

Mailchimp
The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, suite 5000, Atlanta, GA 30308 USA
If you subscribe to the newsletter, it will be handled by Mailchimp.

BDO
Accent Business Park, Kwadestraat 153 - Box 5, 8800 Roeselare
BDO is our company auditor and manages our accounting.

Worldline
Worldline SA/NV,  Haachtsesteenweg 1442, 1130 Brussel
worldline takes care of all our credit card transactions

Map Website Visit

On the Donny Resorts website, general visitor information is kept, including the IP address of your computer and the time of retrieval and data that your browser sends. This data is used for analyses of visitor and click behaviour on the website.

Donny Resorts uses this information to improve the operation of the website. This data is anonymised as much as possible and is not provided to third parties.

Google Analytics

Donny Resorts uses Google Analytics to keep track of how users use the website.

The information obtained, including the address of your computer (IP address), is transferred to and stored by Google on their servers. Read more about the Google Analytics privacy policy.

Google uses this information to keep track of how our website is used, to provide reports about the website to Donny Resorts and to provide information about the effectiveness of campaigns.

Google may provide this information to third parties if Google is legally obliged to do so, or in so far as these third parties process the information on behalf of Google. Donny Resorts has no influence on this.

Donny Resorts has not authorised Google to use Analytics information obtained through Donny Resorts for other Google services.

View, modify or delete data

You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken.. Donny Resorts will respond to your request as soon as possible, but within four weeks.

Security

Donny Resorts takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not secure or that there are indications of misuse, or if you would like more information about the security of personal data collected by Donny Resorts, please contact Donny Resorts via Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken..

hotelescale.be is a website of Donny Resorts.

Donny Resorts can be reached as follows:

Post: D'arippelaan 23, B-8660 De Panne

Business address: Zeedijk 73, B-8660 De Panne

Company number: BE 0428254604

Telephone: ++ 32 58 420043

E-mail address: Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken.

 

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© Donny Resorts
Zeedijk 73 - 8660 De Panne - tel ++32 (0)58 420043 - fax ++32 (0)58 623586

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